Terms of Service
By accessing the AMZPRO Platform and using the Services as a Customer or as a Free Trial User, You acknowledge that You have read and understood the Agreement and that You agree to all the terms of the Agreement. AMZPRO reserves the right to change or add to this Agreement at any time, at its sole discretion. You are advised to check the Agreement from time to time for any updates or changes that may impact You. Your continued use of the Service and/or the AMZPRO Platform, following changes to the Agreement, constitutes Your agreement to any such changes.
Your violation of or breach of the Agreement may result in the suspension or termination of Your Account or License to use the Service.
1.1 “Account” means Customer’s service arrangement with AMZPRO for use of the Services by Customer.
1.2 “API” means the application programming interface made available to You by Amazon that facilitates the provision of Services to You.
1.3 “Customer” means the party authorized under the Agreement to use the Services.
1.4 “Customer Data” means any and all information, data, materials, works, expressions, documentation, or other content, including any that are (a) uploaded, submitted, posted, transferred, transmitted, or otherwise provided or made available by or on behalf of Customer for processing by or through the Services, or (b) collected, downloaded, or otherwise received by AMZPRO for or from Customer or third party pursuant to this Agreement or at the written request or instruction of Customer, including, without limitation, all personally identifiable information of Customer’s customers, back up, invoices, and packing slips, FBA Inbound Shipment, Discrepancies, and any other documentation of Customer’s shipments and products. For the avoidance of doubt, Customer Data does not include any Technology or Resultant Data.
1.5 “Discrepancies” means when the quantity of Customer’s products shipped (as shown in Customer Data) is greater than the quantity of Customer’s products that Amazon acknowledges it has received.
1.6 “Documentation” means all materials, including drawings, diagrams, specifications, product descriptions, manuals, and instructions that AMZPRO provides (either in digital or hard copy form) to assist and define the Customer’s use of the Services.
1.7 “Eligible Claim” means a date after the Waiting Period (defined in Section 3.1A hereof) so that Discrepancies may be filed as a claim by AMZPRO on the Customer’s behalf.
1.8 “FBA Inbound Shipments” means the shipments of inventory sent by Customer to Amazon at Amazon’s fulfillment centers to be fulfilled by Amazon.
1.9 “Fees” means the monies due from Customer to AMZPRO in the amount of the agreed subscription price. “Additional Fees” means the monies due from Customer to AMZPRO for (i) Customer’s use of service, features or functionality of the AMZPRO services outside of the scope of the Agreement, and/or (ii) any additional work requested by Customer beyond the scope set forth in the Agreement at a monthly rate agreed upon.
1.10 “AMZPRO” means AMZProfessional d/b/a AMZPRO or any successor or assignee, subcontractor, the independent contractor performing the Services partner, or joint venturer of AMZPRO. “AMZPRO” also means a third-party intermediary retained by or working with or on behalf of AMZPRO, to manage payment processing of Fees and Additional Fees.
1.11 “AMZPRO Platform” means the scope of all services provided by AMZPRO.
1.12 “Intellectual Property Rights” means patents, patentable rights, copyright, design rights, utility models, trademarks (including Marks), trade names, rights in domain names, rights in inventions, database rights, rights in know-how, and confidential information as described herein, and all other intellectual property and all pending applications for any of the foregoing and including all renewals, extensions, revivals and all accrued rights of action.
1.13 “Insolvency Event” means, in relation to either party, any of the following events: (a) the company commences a voluntary case under title 11 of the United States Code or the corresponding provisions of any successor laws; (b) anyone commences an involuntary case against the company under title 11 of the United States Code or the corresponding provisions of any successor laws and either (i) the case is not dismissed by midnight at the end of the 60th day after commencement or (ii) the court before which the case is pending issues an order for relief or similar order approving the case; (c) a court of competent jurisdiction appoints, or the company makes an assignment of all or substantially all of its assets to, a custodian (as that term is defined in title 11 of the United States Code or the corresponding provisions of any successor laws) for the company or all or substantially all of its assets; or (d) the company fails generally to pay its debts as they become due (unless those debts are subject to a good-faith dispute as to liability or amount) or acknowledges in writing that it is unable to do so.
1.14 “License” means the licenses expressly granted herein by AMZPRO to Customer to use the Service.
1.15 “Marks” means any word, symbol or device, or any combination thereof, used or intended to be used by a party to identify and distinguish the party’s or its third-party licensor’s products or services from the products or services of others, including without limitation trade names, trademarks, service marks, and logos. “Customer Marks” refer to any Marks of Customer and includes the third-party marks Customer may provide to AMZPRO or that are incorporated in Product Information. “AMZPRO Marks” refers to Marks of AMZPRO and includes third-party marks AMZPRO may provide to Customer.
1.16 “Payment Processing” means facilitating payment of Fees of Additional Fees through Customer’s credit card, bank transfers, or otherwise by Customer to AMZPRO.
1.17 “Product Information” means all information and materials specifically related to Customer products that Customer provides or uploads to AMZPRO’s Website or otherwise stores in the AMZPRO Platform, or that Customer sends to AMZPRO in order for AMZPRO to perform the Services, or that Customer directs AMZPRO to collect on Customer’s behalf, including without limitation image files, text, templates, product descriptions, prices, Customer Marks, URLs, and any other related information.
1.18 “Representatives” collectively means the affiliates, directors, officers, shareholders, members, employees, subcontractors, permitted assigns, and agents of a party.
1.19 “Resultant Data” means transactional data and information derived from or otherwise related to Customer Data and/or Customer’s use of the Services, by aggregation, algorithmic manipulation, or other anonymized processing.
1.20 “Service” or “Services” means the services to be provided by AMZPRO, including, without limitation, reimbursement case management, negative feedback removal, stranded/unfulfillable management and the functionality of, and Customer’s access to, the AMZPRO Platform.
Services shall also include with regards to claims with third-party logistics providers (including, but not limited to Amazon.com and its affiliates) related to Your goods, financial transactions, and inventory:
- Units Lost, Damaged, Destroyed
- Returned without 20% restocking fee
- Credited more than charged
- Refunded but never returned
- Commission wrongfully charged
- Replacements over 45 days
- Stock deducted after shipment closed
- The wrong item returned and scanned
- Chargeback not refunded
- Returns damaged by carrier or Amazon.com
- Submission and management of Eligible Claims
- Removal of negative seller feedback unwarrented
- Removal of stranded inventory
- Removal of unfulillable inventory
- Any additional services related to Your goods, financial transactions, and inventory that AMZPRO may provide in the future.
Services also include review and initial evaluation by AMZPRO of Your potential eligibility for financing or factoring or additional solutions or services.
Services shall also include updates and upgrades subsequently provided to (i) the entire AMZPRO Platform for all customers or (ii) the Technology.
Services shall also include any additional services by AMZPRO as identified in any Opt-in-Agreement.
1.23 “Technology” means, collectively, the AMZPRO Platform and Services, Documentation, functionality, URLs, and integrations that enable Customer access to the AMZPRO Platform, Services, analytics, transaction information, and any and all other information, data, documents, materials, works, and other content, devices, methods, processes, hardware, software, and other technologies and inventions, including any deliverables, technical or functional descriptions, requirements, plans or reports that are provided or used by AMZPRO in connection with the Services and any software or technology incorporated in or made available by AMZPRO through the AMZPRO Platform or Services, expressly excluding Customer Data, Product Information, and Customer Marks unless otherwise stated in a writing signed by the parties.
1.24 “Us” means AMZPRO
1.25 “User” or “Users” means the individuals for whom Customer has procured subscriptions to the Services, as identified to AMZPRO, and may include, but are not limited to, individuals employed by You or otherwise working for You at Your direction, and who are authorized by You to access and use the Service, including You.
1.26 “You” or “Your” refers to the Customer.
1.27 “We” or “Our” or “Us” refers to AMZPRO.
1.28 “Website” means Amzprofessional.com or such other website or mobile access point from which AMZPRO may make the Service available.
2. LICENSE / RESTRICTIONS / INTELLECTUAL PROPERTY / DATA
2.1. License. AMZPRO grants the Customer a limited, non-transferable, non-exclusive license to use and access the Service solely for Customer’s business purposes subject to the terms, obligations, restrictions, and limitations set forth in the Agreement. All rights not expressly granted to You in the Agreement are reserved and retained by AMZPRO.
2.2 License Limitations and Restrictions.
(a) Prohibited Actions. Customer shall not:
- except as expressly permitted by this Agreement, copy, reproduce, distribute, publish, display post or transmit, the Service, the AMZPRO Platform, or the Technology, in whole or in part;
- license, sub-license, sell, resell, rent, lease, transfer, assign, distribute or otherwise exploit the terms of this License or make the Service available for access or use by any person(s) other than the Users;
- use the Service to process any data unlawfully, in violation of the Agreement, or for any third party;
- allow any unauthorized access to, or use of, the Service;
- copy, translate, transmit, post, create a derivative work of, modify, adapt, download, sell, publish, decipher, decompile, reverse engineer, reverse assemble, disassemble, decompile, or otherwise attempt to determine any programming or the source code associated with the Service or the Technology;
- use data mining, robots, crawlers, or spiders, or similar data gathering and extraction tools:
- frame or utilize framing techniques to enclose any AMZPRO Marks or other Intellectual Property (including images, text, page layout, or form) of AMZPRO;
- use any meta tags or any other “hidden text” utilizing AMZPRO’s name or Marks;
- use the Service in an unlawful manner including, but not limited to, the infringement of any third party or AMZPRO Intellectual Property or use the Service in breach of any third party’s privacy rights;
- use the service for spamming or sending any unsolicited emails or information to any person or entity;
- use the Service in a manner that interferes with or disrupts the provision of the Service by AMZPRO to third parties;
- access or use the Service to circumvent or exceed the Services account limitations or requirements, or access or use the Service by any means other than through the interfaces that are provided by AMZPRO;
- use the Service to upload, store or transmit any malicious code or other similar harmful software such as viruses, malware, or trojan horses;
- use the Service to make any transmission, display, or publication of any material which is of a defamatory, offensive, abusive or menacing character to any other person;
- engage in or permit any unauthorized distribution of any software or programming associated with the Service including, without limitation, placing AMZPRO’s software or programming on any physical or virtual servers or mediums;
- use the Service for any transmission, display, or publication of any material in breach of any law dealing with privacy or data protection in any jurisdiction;
- remove or obscure any copyright, patent, trademark, trade secret, or similar proprietary notice affixed to any Technology, the Service, or the AMZPRO Platform;
- use the Service, AMZPRO Platform, or Technology for the purpose of developing a product or service, or helping another develop a product or service, whether or not it is competitive with the Service, AMZPRO Platform or Technology;
- use the Service, AMZPRO Platform, or Technology for the purpose of bringing an Intellectual Property claim against AMZPRO;
- cause the breach of or interfere with AMZPRO’s agreements with third parties, including but not limited to, the Amazon Marketplace Developer Agreement; or
- use or allow others to use, the Technology, the Service, or the AMZPRO Platform for any purpose not expressly authorized in the Agreement
(b) Notification of Unauthorized or Breaching Use. You must notify Us immediately in the event that You become aware of any actual or attempted unauthorized access to or use of the Service, AMZPRO Platform, or Technology in breach of this Agreement.
(c) Technology; Source Code. Except as expressly stated in the Agreement, no licenses or rights are granted by AMZPRO and nothing in the Agreement implies any license to Customer in the Technology, including, without limitation, the source code. The source code will not be accessible to any Customers or Users. Customer agrees that the underlying structure, sequence, organization, and source code of the Technology are valuable trade secrets of AMZPRO, are confidential information, and shall remain strictly confidential.
2.3. Intellectual Property Ownership.
(a) Customer’s Rights. The customer owns all rights, titles, and interests in the Product Information, Customer Data, and Customer Marks. Customer acknowledges and agrees that, in connection with the provision of the Services, AMZPRO may store and maintain Customer Data and Product Information for a period of time consistent with AMZPRO’s standard business practices for the Services. Customer grants AMZPRO a limited, revocable, non-exclusive, non-transferable (except in connection with an assignment of this Agreement), sublicensable license to use, access, store and process the Customer Data and Product Information to the extent necessary to provide the Services and otherwise fulfill its rights and obligations under this Agreement. Customer grants AMZPRO a royalty-free, worldwide, perpetual, irrevocable, right to use, modify, distribute, publish, display, and incorporate into the Services any suggestions or feedback provided Customer or any Users related to the operation or functionality of the Service. Following expiration or termination of this Agreement or Customer’s account, AMZPRO may deactivate the applicable Customer’s account and delete any data, including Customer Data and Product Information, associated therewith. Prior to such deactivation, the Customer may export the Customer Data. Notwithstanding the foregoing, nothing in this Agreement is intended to prevent AMZPRO from generating and using the Technology, Service or AMZPRO Platform for purposes of providing, measuring, improving, and marketing AMZPRO’s products and services; provided, however, that AMZPRO shall not disclose to any third party unless compelled by law or with Customer’s permission pursuant to an Opt-in-Agreement, or otherwise, any information that is identifiable as Customer Data. And notwithstanding anything to the contrary herein, AMZPRO may, for any purpose chosen in AMZPRO’s sole discretion, compile, use, sell, license, rent or otherwise disclose to any third party, and retain in perpetuity, Resultant Data and Customer shall not have any rights whatsoever with respect to any materials that result from such use of Resultant Data.
(b) AMZPRO’s Rights. All rights, title and interest in and to the Technology, Service, AMZPRO Platform, AMZPRO Marks, and Resultant Data (including without limitation all Intellectual Property rights in the Technology, Service, AMZPRO Platform, AMZPRO Marks, and Resultant Data and all modifications, extensions, customizations, scripts or other derivative works of thereof provided or developed by AMZPRO) are owned exclusively by AMZPRO. The rights granted to Customer do not convey any rights, express or implied, or ownership to the Technology, Service, AMZPRO Platform, AMZPRO Marks, and Resultant Data or any Intellectual Property rights thereto.
2.4 Documentation Licenses. AMZPRO grants Customer the non-exclusive right to use the Documentation solely in conjunction with Customer’s use of the Service, Technology, and AMZPRO Platform during the term of this Agreement. AMZPRO and any applicable third parties reserve all rights in their respective Documentation.
2.5 Marks Licenses. Customer hereby grants to AMZPRO a limited, non-exclusive, non-assignable, non-transferable license, without the right to sublicense, to use its Marks in connection with the Services, and for publicity, advertising, and marketing. AMZPRO may not alter Customer Marks in any manner or use Customer Marks in any manner that may dilute, diminish, or otherwise damage Customer’s rights and goodwill in its Marks. Any usage of Customer Marks by AMZPRO will be a reproduction of exact copies and all use of the Marks is subject to the Customer’s usage guidelines as revised from time to time and available from the Customer.
3. TERMS OF SERVICE
3.1 Access, Monitoring, Removal. AMZPRO may access, monitor, remove content within, or disable Customer access to the Technology, AMZPRO Platform and/or Services if: (a) AMZPRO, in its sole discretion, believes it may incur liability because of Customer Data or the Product Information, (b) AMZPRO is required to do so by law, government order or other legal processes, (c) AMZPRO determines in its sole discretion that it is necessary to enforce the terms of the Agreement, (d) AMZPRO, in its sole discretion, believes it is necessary to do so to support, manage, improve and protect the integrity of the Service, (e) AMZPRO, in its sole discretion, believes it is necessary to prevent illegal activity, uploading of virus-infected files or questionable material, or (f) Customer breaches the Agreement. AMZPRO shall have no liability to Customer nor to any third party for any disabling of Customer’s access and Customer shall remain liable for Fees and Additional Fees even during such disabling. The customer acknowledges that AMZPRO’s right to access or monitor shall in no way be construed as an obligation by AMZPRO to monitor any Customer Data or Product Information or to pre-screen Customer Data or Product Information.
3.1 (A) Discrepancies. AMZPRO may review Customer Data and other material to determine if there are Discrepancies. AMZPRO will attempt to recover as many Discrepancies as possible on Customer behalf. The customer acknowledges that AMZPRO may not recover 100% of eligible Discrepancies and it is the responsibility of Customer to perform their own reconciliation of the Account.
3.1 (B) FBA SHIPMENT DISCREPANCIES. AMZPRO may request documentation to provide to Amazon on Customer behalf for FBA Shipment reconciliation. AMZPRO will attempt to identify and recover as many FBA Shipments as possible. It is the responsibility of Customer to provide AMZPRO with accurate documentation as requested by Amazon and Amazon’s TOS. It is the responsibility of Customer to complete their own FBA Shipment reconciliation from time to time and avoid going out of Amazon’s dates of reconciliation. AMZPRO in no way is responsible for the accuracy of documentation provided by Customer to Amazon.
3.2 Changes to Service. In its sole discretion, AMZPRO may discontinue offering the Service, AMZPRO Platform or Technology, in whole or in part, or modify any design, layout, features, functionality, tools or content of the Service, AMZPRO Platform, and/or Technology, at any time, for any reason or no reason, with or without notice to You (although AMZPRO has no obligation to provide any updates or to continue to provide or enable any particular features, functionality, tools or content, and will not be liable with respect to any such modifications, discontinuance or deletions). If any discontinuance or modification of a material part of the Services, AMZPRO Platform, and/or Technology materially reduces functionality and materially and adversely impacts Customer’s substantive use of the AMZPRO Platform, Technology, or Services, as determined by AMZPRO, in its sole discretion, Customer’s sole and exclusive remedy is to terminate the Agreement pursuant to Section 6.3 hereof. Any new features provided by AMZPRO which augment or enhance the current Service, Technology, and/or AMZPRO Platform, including the release of new tools or resources, updates, and upgrades by AMZPRO, may result in Additional Fees to Customer which shall be due and payable by the Customer pursuant to a mutually executed modification or addendum to the Agreement.
3.3 Maintenance. AMZPRO may temporarily suspend the AMZPRO Platform, Technology, or any Services, for maintenance from time to time.
3.4 Individual Account Holders. In order for a Customer to subscribe to the Service, each account must be assigned to an individual person or employee. AMZPRO cannot and will not accept any subscriptions where accounts are registered or run through automated methods.
3.5. Signup. Customers must provide their full legal name, address, and a valid email address in order to complete the signup process.
3.6. Customer Responsibility for Users. Customers are responsible for ensuring that their Users comply with the terms of this Agreement and the Customer is liable for breaches of the Agreement by the User.
3.7. Service Control. Except as otherwise expressly provided in this Agreement, AMZPRO has and will retain sole control over the operation, provision, maintenance, and management of the Technology, Service, and the AMZPRO Platform.
3.8 Transmission. Customer acknowledges that Customer’s information and Customer’s Data (personal or otherwise) may be transmitted to the United States as a result of AMZPRO providing the Services.
4. CUSTOMER OBLIGATIONS
4.1. Product Information and Customer Data. The customer is responsible for providing all Product Information and Customer Data in local languages and for providing buyer support in those local languages unless expressly stated in a writing signed by the parties. The customer is solely responsible for the accuracy and completeness of Customer Data and Product Information.
4.2 Customer’s Privacy Obligations. As a condition to using the Service, Technology, and/or AMZPRO Platform, the Customer must:
(c) ensure that the Customer’s privacy statement discloses the use of “cookies” or similar technologies that may be used by the Customer or a third party (including AMZPRO) to track browsing and purchasing habits, and such use of “cookies” complies with all applicable laws, rules, and regulations, foreign law, treaties, and conventions, including any opt-in and opt-out requirement.
4.4 Fulfillment/Shipment/Inventory/Taxes. The customer is responsible for fulfilling all of its customers’ orders. Customer agrees to ship all products within a commercially reasonable time after Customer has received payment for the products. As between AMZPRO and Customer, title and risk of loss for Customer’s products remain with Customer at all times. Customer is solely responsible for maintaining inventory levels sufficient to support its sales of products and comply with the Federal Trade Commission (FTC) “Mail or Telephone Order Merchandise Rule” set forth in 16 CFR Part 435 as updated from time to time. The customer is responsible for identifying the products that it offers that are subject to sales, use, VAT, GST, and/or similar taxes and providing the applicable rates and information to AMZPRO. Customer shall apply, or advise AMZPRO to apply, the rates required by applicable laws, rules and regulations, foreign law, treaties, and conventions, and Customer shall determine and pay all taxes including without limitation any sales, use or ad valorem taxes, and excluding taxes based upon AMZPRO’s net income. The customer shall reimburse AMZPRO for any taxes, interest, and penalties levied against AMZPRO if the Customer fails to remit such taxes, interest, and/or penalties. The customer is responsible for identifying AMZPRO its main tax location where the Customer will access the AMZPRO Platform or Service. Where obligated by applicable law, AMZPRO will, for the benefit of the Customer, collect all applicable local, state, national or international taxes that are owed as a result of Customer’s use of the AMZPRO Platform or Service, and remit collected taxes to the appropriate taxing authority based on Customer’s main billing address of record.
4.5 You shall not access or use the Services if You are located in Burma (Republic of the Union of Myanmar), Cuba, Iran, Libya, North Korea, Sudan, or Syria (the “Prohibited Jurisdictions”), and You shall also not provide access to the Services to any government, entity or individual located in the Prohibited Jurisdictions.
4.6 Customer Usage. Customer shall use commercially reasonable efforts to perform all acts and to make, execute and deliver all documents, data, and access credentials that Customer needs to perform or provide in order for AMZPRO to provide the Services.
5. SUBSCRIPTION FEES
5.1 Fee Payment. SUBSCRIPTION Fees and Additional Fees are due and payable via Payment Processing periodically. If an automatic payment processing fails, AMZPRO may demand immediate payment of the Fees, Additional Fees which are due, and any failed/returned payment fees, and temporarily disable the Customer’s access to the Technology, Service, and/or AMZPRO Platform until full payment is made.
5.2 Fee Changes. In its sole discretion, AMZPRO reserves the right to modify its Fees or Additional Fees in any manner (Customer to be advised by electronic communication, such as email). To avoid liability for any such modified Fees or Additional Fees, Customer must terminate the Agreement prior to the expiration of forty-five (45) days after the notification of such modification of Fees or Additional Fees in accordance with the procedures set forth Section 6.3 and 12.8 of these Terms of Service.
5.3 Effect of Breach. A failure to pay any Fees or Additional Fees when due is a material breach of this Agreement. This section shall survive termination of the Agreement.
6. TERM AND TERMINATION
6.1 Term. The Effective Date is the date upon the date of acceptance of these Terms of Service via sign up of service at Amzprofessional.com.
6.2 Termination by AMZPRO for Cause. AMZPRO may terminate this Agreement with cause immediately (a) upon Customer’s failure to pay Fees or Additional Fees when due, (b) upon Customer’s breach of Sections 2.2, 4, 7.2, 11.1, or 12 of these Terms of Service, or (c) upon Customer’s material breach of any other provision of this Agreement.
6.3. Termination without Cause. Either party may terminate the Agreement, upon written notice, without cause, upon thirty (30) days’ notice.
6.4. Effect of Expiration or Termination. Upon expiration or termination of the Agreement, the License granted to Customer under this Agreement shall terminate immediately. The following sections of the Terms of Service survive its expiration or termination: 1.0, 2.3, 5 (solely to the extent that Fees or Additional Fees are owed), 6.3 (solely as to pursuing and/or collecting claims), 7 through 12, and any other provision or partial provision which by its nature would reasonably survive the termination of the Agreement including, but not limited to, the Opt-in-Agreement, if any.
7. PARTIES’ REPRESENTATIONS AND WARRANTIES
7.1 DISCLAIMER OF WARRANTIES BY AMZPRO. THE SERVICE (INCLUDING ANY SOFTWARE AND DOCUMENTATION, AND ANY ADDITIONAL SERVICES), THE TECHNOLOGY, AND THE AMZPRO PLATFORM IS PROVIDED HEREUNDER “AS IS” AND “AS AVAILABLE.” AMZPRO MAKES NO WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE TECHNOLOGY, SERVICE, AMZPRO PLATFORM, OR AMZPRO MARKS OR THE RESULT OR EXPECTED RESULT OF THE TECHNOLOGY, SERVICE, AMZPRO PLATFORM. EXCEPT AS EXPLICITLY PROVIDED IN THE AGREEMENT, AMZPRO DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT TO THE TECHNOLOGY, SERVICE, AMZPRO PLATFORM, OR AMZPRO MARKS INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES THAT THE TECHNOLOGY, SERVICE, OR AMZPRO PLATFORM, WILL OPERATE SECURELY, TIMELY, UNINTERRUPTED, DEFECT-FREE OR ERROR-FREE OR THAT THE TECHNOLOGY, SERVICE, OR AMZPRO PLATFORM WILL MEET CUSTOMER’S REQUIREMENTS OR THAT ALL ERRORS IN THE TECHNOLOGY, SERVICE, OR AMZPRO PLATFORM AND/OR DOCUMENTATION WILL BE CORRECTED OR THAT CUSTOMER’S USE OF THE TECHNOLOGY, SERVICE OR AMZPRO PLATFORM WILL SATISFY ANY STATUTORY OR REGULATORY OBLIGATIONS, OR WILL ASSIST WITH, GUARANTEE OR OTHERWISE ENSURE COMPLIANCE WITH ANY APPLICABLE LAWS, RULES AND REGULATIONS, FOREIGN LAW, TREATIES, AND CONVENTIONS. THE CUSTOMER ASSUMES ALL RESPONSIBILITY FOR DETERMINING WHETHER THE TECHNOLOGY, SERVICE OR AMZPRO PLATFORM ARE SUFFICIENT FOR THE CUSTOMER’S PURPOSES. AMZPRO MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE TECHNOLOGY, SERVICES, OR THE AMZPRO PLATFORM’S LOCALIZATION TO A PARTICULAR MARKET INCLUDING WITHOUT LIMITATION LOCAL LANGUAGE, LOCAL SUPPORT OF TAXES, PAYMENT, OR SHIPPING CARRIERS. AMZPRO MAKES NO WARRANTY REGARDING THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH ANY MODULE OR FROM ANY NETWORK SITE, FLEX FEED DESTINATION, OR THIRD-PARTY INTERFACE.
7.2 Customer represents and warrants that:
(a) the Product Information and Customer Data (i) is owned (or validly licensed for all uses required under the Agreement) by Customer or is in the public domain, (ii) does not constitute defamation, libel, or obscenity, (iii) does not result in any consumer fraud, product liability, or breach of contract, or cause injury to any third party, (iv) does not contain, and will not introduce into the Technology, Service and/or the AMZPRO Platform, any viruses, Trojan horses, worms, spyware, time bombs or other forms of malware, malicious code or computer programming routines which may interfere with or disrupt the Services and/or AMZPRO Platform; (v) is accurate, current and complete; (vi) Customer’s Data is not misleading or false; (vii) does not infringe or violate any patents, copyrights, trademarks or other intellectual property, proprietary or privacy rights of any third party; and (viii) Customer’s Data does not contain any protected health information regulated by the Health Insurance Portability and Accountability Act (“HIPAA”) or similar federal or state laws, rules or regulations or other medical or health information identifiable with a particular individual;
(b) it will comply with all applicable laws, rules and regulations, foreign law, treaties, and conventions as updated from time to time, related to the Customer’s performance of its obligations under the Agreement and activities that Customer undertakes in connection with its use of the Technology, AMZPRO Platform, and/or Services including without limitation those governing the online sale of goods and services, those governing anti-bribery and anti-corruption, including without limitation the U.K. Bribery Act 2010 and the U.S. Foreign Corrupt Practices Act of 1977 (FCPA), respectively, and U.S. export controls and trade sanctions and economic embargoes; and
(c) it will not engage in the activities prohibited in this Agreement.
8. CUSTOMER LIABILITY, ASSUMED RISKS, AND AMZPRO LIABILITY
8.1 Except as otherwise expressly stated in this Agreement, Customer agrees to use the Service, the Technology, and the AMZPRO Platform at Customer’s own risk. AMZPRO shall not be liable for any actions, causes of action, suits, debts, dues, sums of money, accounts, reckonings, bonds, bills, specialties, covenants, contracts, controversies, agreements, promises, variances, trespasses, damages, judgments, extents, executions, claims and demands whatsoever, in law, admiralty or equity, unless expressly stated otherwise in the Agreement.
8.2 AMZPRO is not responsible for acts, services, or content posted or provided by persons or entities other than AMZPRO (including but not limited to Amazon), for Customer’s exposure to such content, or for actions Customer takes in reliance on that content. AMZPRO has no liability to Customer for failures based on services not provided by AMZPRO.
8.3 Customer is solely responsible for all selection of parties with whom Customer does business (including but not limited to Amazon), and for Terms of Service of Customer’s agreements with those parties and with network sites and flex feed destinations.
8.4 AMZPRO has no responsibility for the quality or availability of goods or services provided by Customer, any of Customer’s customers’ ability to pay, any third party’s compliance with the terms of a transaction, or for any injury, loss, or damage caused or alleged to have been caused by the goods or services sold by Customer. Where the AMZPRO Platform or Website contains links to other sites and resources provided by third parties, these links are provided for information only and such links should not be interpreted as approval by Us of those linked websites, and AMZPRO shall have no responsibility for any use of such links.
8.5 AMZPRO shall not, under any circumstances, be liable for any loss, delay, or interception of Customer Data whether that be through general use, hacking or server failure, or any loss, corruption, hacking, or failure of the daily backups or otherwise. Customer acknowledges that: (a) the technical processing and transmission of Customer Data is fundamentally necessary to use of the Service; (b) Customer Data will be subject to transmission over the Internet, and over various networks, only part of which may be owned and/or operated by AMZPRO; and (c) Customer acknowledges that Customer Data may be accessed by unauthorized parties when communicated across the Internet, network communications facilities, telephone or other electronic means.
8.8 AMZPRO shall not be liable for any loss, damage, penalties, or fees arising from Customer’s or third party’s errors, misrepresentations, inaccuracies, or incompleteness of Customer Data, Discrepancies, or Eligible Claims. Customer is solely responsible for the accuracy and completion of all Customer Data, including without limitation, documents, and information representing Customer’s fulfillment, shipment, inventory and taxes, Discrepancies, and Eligible Claims.
9. LIABILITY LIMITATIONS
UNDER NO CIRCUMSTANCES WILL AMZPRO BE LIABLE FOR: LOSS OF REVENUE; LOSS OF DATA; ERRORS IN CUSTOMER DATA; DISCREPANCIES OR ELIGIBLE CLAIMS; ERRORS IN DISCREPANCIES OR ELIGIBLE CLAIMS; ERRORS IN PRODUCT INFORMATION; CUSTOMER’S FAILURE TO PROVIDE SUFFICIENT OR TIMELY CUSTOMER DATA; INCOMPLETE, INACCURATE, MISLEADING, FALSE OR FRAUDULENT CUSTOMER DATA, PRODUCT INFORMATION OR OTHER DOCUMENTATION OR OTHER INFORMATION PROVIDED BY CUSTOMER; LOSS OF ACTUAL OR ANTICIPATED PROFITS; LOSS OF CONTRACTS; LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE, OR CORRUPTION OF DATA, OR CONSEQUENTIAL OR INDIRECT LOSS OR SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES (INCLUDING, FOR THE AVOIDANCE OF DOUBT, WHERE SUCH LOSS OR DAMAGE IS ALSO OF A CATEGORY OF LOSS OR DAMAGE ALREADY LISTED), WHETHER FORESEEABLE OR UNFORESEEABLE, BASED ON CLAIMS BY CUSTOMER OR ANY THIRD PARTY ARISING OUT OF ANY BREACH OR FAILURE OF EXPRESS OR IMPLIED WARRANTY OR OTHER TERM, BREACH OF CONTRACT, MISREPRESENTATION, NEGLIGENCE, OTHER LIABILITY IN TORT, FAILURE OF ANY REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, OR OTHERWISE. AMZPRO IS NOT LIABLE TO THE CUSTOMER OR ANY THIRD PARTY FOR THE FAILURE OF A PERSON TO ENTER INTO A TRANSACTION OR OBTAIN ANY PARTICULAR RESULT BY MEANS OF THE CUSTOMER’S USE OF THE AMZPRO PLATFORM, TECHNOLOGY, ANY MODULE (OR OTHER SOFTWARE LICENSED), OR THE SERVICES.
10. LIABILITY CAP
NOTWITHSTANDING THE FORM OR NATURE (E.G., CONTRACT, TORT, STATUTORY, COMMON LAW, DIRECT LIABILITY OR INDEMNIFICATION, INFRINGEMENT, OR OTHERWISE) IN WHICH ANY LEGAL OR EQUITABLE ACTION MAY BE BROUGHT BY CUSTOMER OR THIRD PARTY, IN NO EVENT WILL AMZPRO BE LIABLE FOR DAMAGES, EXPENSES, COSTS, LIABILITIES, SUITS, CLAIMS, RESTITUTION OR LOSSES TO CUSTOMER AND/OR THIRD PARTIES, THAT EXCEED, IN THE AGGREGATE, TWO (2) TIMES THE TOTAL AMOUNTS PAID OR PAYABLE TO AMZPRO BY CUSTOMER IN THE ONE YEAR PERIOD PRECEDING THE EVENT GIVING RISE TO THE DAMAGES, EXPENSES, COSTS, LIABILITIES, SUITS, CLAIMS, RESTITUTION OR LOSSES TO CUSTOMER AND/OR THIRD PARTIES (“LIABILITY CAP”). Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to You. IN THESE STATES, AMZPRO’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
Such Liability Cap is a maximum and shall not be used, control or be considered if: (i) AMZPRO’s liability or obligations are in amounts which would be or are below the Liability Cap either pursuant to this Agreement or otherwise or (ii) if AMZPRO has no liability either otherwise or pursuant to disclaimers in this Agreement including, but not limited to, sections 7.1, 8 and 9.
11.1. Customer’s Indemnification. Subject to Section 11.3 (Requirements of Indemnification), Customer shall indemnify, defend and hold harmless AMZPRO and its Representatives from and against all obligations, actions, suits, claims, demands, settlements, judgments, damages, losses, liabilities, costs and expenses (including attorney’s fees), of whatever type or nature incurred by AMZPRO by reason of a third party claim or assertion brought against AMZPRO or its Representatives arising out of or related to: (a) Customer’s failure to comply with or breach of the Agreement, (b) Customer Data, Customer Marks, ad content, and Product Information or Customer’s products listed, supplied or sold, including, without limitation, Intellectual Property infringement claims and product liability claims, and any misleading, false, inaccurate, fraudulent or incomplete Customer Data, Product Information, or other documentation or information supplied by Customer, or any failure by Customer to provide sufficient or timely, accurate and complete Customer Data, Product Information, or other documentation or any errors in Discrepancies or Eligible Claims, (c) any negligence, recklessness, or willful misconduct of Customer or its Representatives, (d) the death or bodily injury of any agent, employee, customer, business invitee, or business visitor or other person caused by Your conduct, or that of Your agent or employee; and/or (e) asserted by a third party against You, resulting from Your acts or omissions or those of Your employees, agents, contractors, successors and permitted assigns. AMZPRO reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, in which case You agree to cooperate with any requests to assist AMZPRO’s defense of such matter and You shall reimburse AMZPRO or pay in advance, as requested in AMZPRO’s sole discretion, all costs, and expenses (including attorney’s fees).
11.2. AMZPRO Indemnification. Unless AMZPRO has no liability either otherwise or pursuant to disclaimers in this Agreement including, but not limited to, sections 7.1, 8, and 9 and subject to Section 11.3 (Requirements of Indemnification), AMZPRO shall indemnify, defend and hold harmless Customer and its Representatives in the aggregate lesser amount of (i) the Liability Cap, or (ii) AMZPRO’s liability or obligations which are in amounts which would be or are below the Liability Cap either pursuant to this Agreement or otherwise, from and against all obligations, actions, suits, claims, demands, settlements, judgments, damages, losses, liabilities, costs and expenses (including reasonable attorney’s fees) of whatever type or nature which are incurred by Customer by reason of a third party claim or assertion brought against Customer and/or its Representatives, arising out of or related to any gross negligence or willful misconduct of AMZPRO or its Representatives in the course of providing the Services to Customer.
11.3. Requirements of Indemnification. In order for the indemnification obligations of the indemnifying parties to apply, the indemnified parties must promptly provide the indemnifying party with notice in writing of any claim, promptly tender the control of the defense, and settlement of any claim to the indemnifying party (at the indemnifying party’s expense and with indemnifying party’s choice of counsel), and cooperate fully with the indemnifying party (at the indemnifying party’s request and expense) in defending or settling the claim including without limitation providing any information or materials necessary for the defense. The indemnifying party shall only be liable to the indemnified party for the amount of damages as determined in a final, non-appealable order of a court of competent jurisdiction or paid by way of settlement, but the indemnifying party shall have no liability for any settlement made by an indemnified party without the indemnifying party’s prior written consent, which may not be unreasonably withheld. The indemnifying party will not enter into any settlement or compromise of any claim without the indemnified party’s prior consent if the settlement would require an admission of fault or payment by the indemnified party.
12. GENERAL PROVISIONS
12.1 Assignment. The customer may not assign the Agreement without AMZPRO’s prior written consent.
12.2 Relationship of the Parties. The parties are independent contractors. This Agreement does not create any joint venture, partnership, agency, or employment relationship between the parties.
12.3 Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes any and all prior or collateral negotiations, proposals, agreements, and understandings, whether oral or written, relating to the subject matter of the Agreement. Any representation, warranty, course of dealing, or trade usage not expressly stated in the Agreement shall not be binding. Except as otherwise stated in the Agreement, any amendments to the Agreement must be in writing and executed by the parties. To the extent the terms of subsequent writing signed by the parties conflict with the terms of the Agreement, the terms of the subsequent writing control.
12.4 Severance. If any provision of the Agreement is held or made invalid or unenforceable for any reason, the invalidity will not affect the remainder of the Agreement and the severed provision shall be interpreted to be consistent with the Agreement.
12.5 No Waiver. The failure of either party at any time to enforce or require performance of any provision shall not waive or affect such party’s right to enforce any such provision at a later time.
12.6 Exhibits. All Exhibits, Schedules, and other addenda referenced in the Agreement are incorporated into the Agreement by reference.
12.7 No Reliance. Each party represents and warrants to the other party that it is NOT relying on any promises, guarantees, and/or assurances of the other party that is NOT otherwise expressly contained in the Agreement.
12.8 Notice. Except as otherwise explicitly provided in the Agreement, any notice required or permitted by the Agreement shall be in writing and deemed delivered if delivered (a) by personal delivery when delivered, (b) by overnight courier upon written verification of receipt, (c) by certified or registered mail, return receipt requested, upon verification of receipt, or (d) upon transmission via email to a properly addressed email address as provided by the parties. Notices must be sent to the contacts and address in the Agreement or any new address provided by the permitted notice methods.
12.9. Governing Law and Dispute Resolution. The laws of the State of New Jersey, without regard to its conflicts of laws provisions, govern the Agreement. Each party irrevocably and unconditionally consents and submits to the exclusive jurisdiction of the applicable courts located in Bergen County, New Jersey, for purposes of any action, suit, or proceeding arising out of or relating to the Agreement THE CUSTOMER HEREBY WAIVES, AND COVENANTS THAT THE CUSTOMER WILL NOT ASSERT (WHETHER AS PLAINTIFF, DEFENDANT OR OTHERWISE), ANY RIGHT TO TRIAL BY JURY IN ANY FORUM IN RESPECT OF ANY ISSUE, CLAIM, DEMAND, ACTION OR CAUSE OF ACTION ARISING OUT OF OR BASED UPON THIS AGREEMENT, THE SUBJECT MATTER HEREOF OR ANY DOCUMENT RELATING HERETO, IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING OR WHETHER IN CONTRACT OR IN TORT OR OTHERWISE. THE CUSTOMER ACKNOWLEDGES THAT IT HAS HAD THE OPPORTUNITY TO CONSULT WITH COUNSEL REGARDING ALL THE TERMS OF THIS AGREEMENT, INCLUDING THIS SECTION, THAT IT FULLY UNDERSTANDS THE TERMS HEREOF, THE CONTENT AND EFFECT, AND THAT IT VOLUNTARILY AND KNOWINGLY AGREES TO THE TERMS HEREOF, AND THAT IN THE EVENT OF ANY AMBIGUITY IN THIS AGREEMENT, ANY PRESUMPTION THAT SUCH AMBIGUITY SHALL BE CONSTRUED AGAINST THE DRAFTER OF THE AGREEMENT SHALL NOT APPLY TO THIS AGREEMENT.
12.10. Force Majeure. Neither party shall be liable for failure to perform, or the delay in performance of, any of its obligations under the Agreement other than payment if, and to the extent that, the failure or delay is caused by events beyond its reasonable control including without limitation acts of the public enemy or governmental body in its sovereign or contractual capacity, war, fire, floods, strikes, epidemics, pandemics, quarantine restrictions, unavailability of the Internet, protracted mass power failure, civil unrest or riots, acts of terrorism, transportation delays, freight embargoes or unusually severe weather. The affected party shall use commercially reasonable efforts to avoid or remove the causes of non-performance or delay, and shall continue performance whenever the causes are removed.
12.11 Captions. Section headings are for reference purposes only and in no way affect the meaning or interpretation of the Agreement.