If you are an Amazon seller that utilizes the Fulfillment by Amazon (FBA) features, there is a good chance that Amazon owes you money. Because Amazon receives, stores, transfers and ships millions of items, your inventory will get returned, refunded, lost damaged and destroyed from time to time. Going through the reimbursement process can be time consuming.. unless you have your very own AMZ Professional! Your AMZPRO will identify lost and damaged units, reconcile your FBA inventory and open up cases for you in Seller Central to get your money back. The best part? Your AMZ Professional opens up cases manually and is not an automated program - that means everything is according to Amazon's Terms of Service!
Maintaining positive seller feedback is important. It can positively or negatively impact your chance at getting the buy-box and can influence customer confidence in your store. However, the actual maintaining part can be a drag.. That is, it is if you don't have your personal AMZ Professional! Your AMZPRO will check your Amazon account for negative seller feedback every single day Monday - Friday and will automatically open a case to have the feedback removed on your behalf. Talk about easy!
When a customer fails to return an item they requested a refund for after a certain number of days, Amazon is supposed to automatically reimburse you. But we know that doesn't always happen. Sometimes customers will also receive refunds for items that are outside the return period. If you don't have a personal AMZ Professional regularly checking on these things, you could be out of some serious money and/or time. But with your own AMZPRO, you can focus on the important parts of your business while your PRO finds money that you have been missing out on.
Unfulfillable inventory. It's such a pain to deal with! And if you are like most sellers, you may just let your unfulfillable inventory pile up at Amazon until they finally bug you enough to remove it (or it just gets destroyed). Why deal with the hassle? Your personal AMZ Professional will open up return orders for customer damaged and defective items. Your AMZPRO will also open cases for warehouse/carrier or distributor damaged items - because Amazon can take way too long to automatically reimburse those items sometimes. You feel confident that your money is working for you and that your account is running smooth when your AMZ Professional is looking over things.
Amazon warehouses receive A LOT of inventory every single day. Unfortunately, yours doesn't always get checked in right. Delays in getting your inventory in can cause you to miss out on sales and tie up your money. Thankfully, your AMZ Professional will regularly monitor your FBA Shipping Queue to make sure that your inventory is getting checked in correctly and available for sale. If it isn't, your personal AMZPRO will open up the necessary case or notify you of any issues.. Saving you time and money!
Account health is super important for your Amazon business. Negative account health can lead to the dreaded "S" word... suspension! If you aren't regularly monitoring your account health, you could be putting yourself at risk. BUT, when you have your personal AMZ Professional, you will be notified of any customer service performance or product policy compliance issues. This will allow you to address the problem as quickly as possible and potentially save you from that dreaded suspension. You can rest easier at night knowing that your AMZ Professional has your back!
Managing all of the areas of your account can be confusing and time consuming. It's easy to miss reimbursements that are owed to you.. and after a certain amount of time you can no longer get them back!
Is This An Automated Service Against Amazon TOS?
No! Your AMZ Professional is a real live person who opens all necessary cases for you manually. Many other services use methods that Amazon states are against their TOS.. Make sure you are keeping your account safe!